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  1. Bingo Diamond
  2. Technical Issues
  3. Technical Issues

Technical Issues

  • I can’t load the games. What can I do?
  • Why am I getting an error message when I rotate the screen on my mobile or tablet?
  • I can’t load my account history.
  • I have an old gaming session still open – how do I close it?
  • What are my privacy rights?
  • Why did I receive ‘session timed out’ error message?
  • Why can’t I access some parts of the website on mobile?
  • Why can’t I load the banking section on the site?
  • My casino free spins round is not loading – how can I claim my free spins?
  • What devices are compatible with your gaming platform?
  • I can’t log in to the bingo lobby.
  • My internet disconnected – will I lose my bingo tickets?
  • I don’t have sound on the bingo games - what can I do?
  • Can I change the size of the game screen?
  • When I load the games, the screen is too small to play on.
  • What browser should I use to play on your site?
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Bingo Diamond is a registered trademark of Broadway Gaming Limited. Broadway Gaming Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 39075. Company registered address: PO Box 227, Peveril Buildings, Peveril Square, Douglas, IM99 1RZ, Isle of Man.