How do I reopen my account? Ciaran August 12, 2020 15:25 Updated You can reopen your account by contacting Customer Services via our 24/7 Live Chat or by email to firstname.lastname@example.org. Once your account is reopened, you can log in and start playing. Related articles How do I close my account? Why can't I make a deposit? What is safer gambling? I’ve self-excluded, but I was able to create a new Bingo Diamond account.